RETURNS 

Returns may be initiated within 14 days of the shipping date for a full refund, or within 30 days for store credit. Items sold at a discount of 50% off or more are eligible for store credit only.

Items must be unworn and have all tags attached. Reach out to us at hello@neranese.com with your request, and a shipping label will be provided to you. 

Please ship your return within 5 days of receiving a label or the request will be cancelled.

Once when we receive your return, please allow 2-3 business days for your return to be processed, and 5 business days for the refund to be posted to your account. 

Return shipping costs are non-refundable. 

 

EXCHANGES

As an alternative to returns, we are able to offer an exchange for a different size at no additional cost. We do not offer exchanges for a different color or style. To initiate an exchange, reach out to us at hello@neranese.com with your request, and a shipping label to exchange your item will be provided to you. Exchanges are subject to product availability, and must be initiated within 14 days of the order shipping date. 

 

DOMESTIC SHIPPING

We offer complimentary standard shipping on all domestic orders - no minimum purchase required. 

We additionally offer UPS® Ground, UPS 3 Day Select®, and UPS Next Day Air®. Available options based on location will appear at checkout. 

Orders will be processed within 1-2 days and shipped via the shipping speed of your choice at checkout. 

We ship Monday through Friday. Orders placed with expedited shipping are prioritized and sent out same day if received before 12pm PST on a weekday. If you need to receive your order quickly, please select an expedited shipping option when checking out.

Shipping rates are calculated at checkout. Please add the items you'd like to your cart and then enter your shipping address at checkout to determine shipping cost. You do not have to provide any payment info in order to see the shipping cost. 

Please make sure that your order is shipping to a secure location. For any special/urgent requests, please contact hello@neranese.com.

 

INTERNATIONAL SHIPPING

Orders will be processed within 1-2 days and shipped via UPS Worldwide Expedited® service.

International orders are shipped Delivered at place (DAP) (also called delivered duty unpaid (DDU). Any duties and taxes remain the responsibility of the customer. 

If you place an order for international shipping, we will contact you via email to confirm your willingness to pay any taxes upon receipt. We require an affirmative response to this email before shipping your package, and will not send your order until we hear back from you with a confirmation that you accept the possibility of any customs and duties and will pay them in full. If we do not receive your response within a reasonable amount of time your order will be cancelled.

International orders are not eligible for return or exchange.